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Conflict Management and Dispute Resolution

April 21 @ 9:00 am - 12:00 pm

|Recurring Event (See all)

One event on April 21, 2021 at 9:00 am

Program Overview 

A labor dispute includes any controversy or matter concerning terms and conditions of employment or the association or representation of persons in negotiating, fixing, maintaining, changing or arranging the terms and conditions of employment.

To resolve a labor dispute, parties often enter a conciliation/mediation. This is a method of resolving disputes and conflicts.  It is a voluntary process involving a complainant, the person who brings the complaint, and a respondent, who has done something the complainant is upset about.  Mediation requires the participation of a mediator, a third party,  who operates from an impartial base and whose primary role is to promote agreement.  The mediator has no authority to impose a settlement on the parties, nor can the parties be forced to enter mediation or to reach an agreement.

This program will help participants resolve enterprise disputes using conflict management styles, dialogue mechanisms, and labor dispute resolution mechanisms.

Program Objectives 

At the end of the program, participants will be able to:

  • Understand the basic principles of labor disputes
  • Learn how to resolve disputes at the enterprise level
  • Conciliation and mediation in handling disputes in the workplace
  • Enhance knowledge and skills in participating in government labor dispute resolution bodies

Program Contents

  1.     Labor disputes
  • Concepts, principles and approaches
  • Causes and types
  • Labor dispute resolution (LDR) mechanisms
  1.   Resolving disputes at the enterprise level
  • Conflict management styles
  • Dialogue and negotiation
  • Grievance handling and techniques

3)    Conciliation and mediation

  • Concepts and principles
  • Application to individual disputes
  • Application to collective disputes


3 hours per session, lecturette, group work and presentations

Program Schedule

April 16 and 21, 2021 9:00 am to 12:00 nn via Zoom and ECOP eCampus (2-day program)

Resource Speaker

Atty. Benedicto Ernesto R. Bitonio Jr.

Atty. Bitonio is a practicing lawyer, an independent consultant, and a professorial lecturer at the University of the Philippines. He is a subject matter expert on industrial relations, employment, labor law and regulation, public management, and development management and finance. He has done policy, management, legal and labor relations consulting in several national institutions and private companies in the Philippines including with the Employers Confederation of the Philippines, and in international organizations such as the International Labour  Organization (ILO), the Asian Development Bank (ADB) and the ASEAN Trade Union Council. He has been a consultant on projects for strengthening industrial relations institutions in the Philippines, Cambodia, Vietnam and Indonesia. He has broad knowledge of international labour standards and of labour and employment relations and economic integration issues in South East Asia and the Pacific. He is frequently invited to speak in national and international forums and has published articles and papers on labour and industrial relations.

Prior to engaging in private practice and consultancy, Atty. Bitonio served the Philippine government for twenty years, including as director of labor relations, assistant secretary and undersecretary of the Department of Labor and Employment; chairman of the National Labor Relations Commission; and executive vice president and chief development officer of the Development Bank of the Philippines and chief executive officer of the Industrial Guarantee and Loan Fund. In various years, he was Philippine government adviser/delegate to the annual International Labour Conference (ILC) in Geneva, served as Philippine representative to the ILO Governing Body in 2004 to 2006, and chaired the Committee on Technical Cooperation in the ILC in 2006.

Atty. Bitonio obtained degrees in Bachelor of Arts and Bachelor of Laws from the University of the Philippines, and a Master in Public Management degree from the National University of Singapore (NUS) during which he was also an executive fellow at the Kennedy School of Government, Harvard University. He is currently based in Metro Manila, where he also lives with his wife and daughter.

Program Fees

Regular Price/Non-member Rate: PhP4,000.00.00

All ECOP members are entitled to a member-rate discount using a coupon code. To get a code, kindly contact our Training Department at [email protected].

Important Notes

  1. The training slot is confirmed only upon receipt of payment. Only confirmed (paid) participants will be given access to the training.
  2. The registration fee must be paid not later than two (2) working days before the first session of the training.
  3. The speaker will make available learning materials that participants will use in this training program. It can be downloaded from our eCampus platform.
  4. The recorded video of the session will be uploaded in our eCampus platform after each training session.
  5. Participants will receive e-certificates after the training.

Deadline for Registration: April 14, 2021 (Wednesday)
Deadline for Payment: April 15, 2021 (Thursday)

Tickets are no longer available.

You may get in touch with the following for inquiries:

ECOP Training and Development [email protected]
Ms. Rhem Cordova [email protected]


April 21
9:00 am - 12:00 pm


via ZOOM


ECOP Training
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