Customer Service Excellence
via ZOOMProgram Overview Business paradigms and practices drastically changed due to the COVID-19 pandemic and forced community quarantine guidelines. Market is ambiguous, work arrangements have become more complex and sales became volatile. There is need for organizations to be driven and agile in transacting with their customers. Everyone is a customer service person. A smile and […]
Fundamentals of Trade Unionism
via ZOOMProgram overview In December 1953, the Philippines ratified key International Labour Organization (ILO) Conventions: the Freedom of Association and Protection of the Right to Organize Convention, 1948 (No. 87) and the Right to Organise and Collective Bargaining Convention, 1949 (No. 98) . The Philippines has enacted the Labor Code and other policies after ratification. The […]
Manpower Planning and Talent Acquisition
via ZOOMProgram overview Planning for and acquiring the best talents are important functions of every manager. Acquiring the best talents in the most effective manner gives an organization a competitive advantage over its competition. Hiring the wrong talents has  long-lasting dire consequences for organizations. In the Philippines, it is not easy to correct mistakes in talent […]
Management Development Program
via ZOOMCourse Description Proper Management of tasks and people are two of the critical factors in ensuring success in any organization. A well-trained manager enhances productivity, improves retention of talented employees, and builds the overall morale of their teams, resulting in an environment where both the business and its employees thrive. This 3-session program discusses the […]
Compliance with DOLE and Labor Standards
via ZOOMProgram overview Labor compliance is good for business. Companies which are compliant with labor standards have potentials of expanding their business network, markets and customers with the rising interest on due diligence. Compliance protects the value chain against future labor disputes and cases. In order to achieve compliance, employers must have knowledge of the relevant laws, regulations and procedures. At the very least, […]
Pandemic Preparedness and OSH Programming
via ZOOMProgram Overview On March 11, 2020, the World Health Organization (WHO) declared the coronavirus (COVID19) outbreak as a pandemic. COVID19 spread is most likely to happen when there is a close contact of at least 2 meters with an infected person. The risks likely increases when someone has close contact with an infected person as droplets […]
DESIGNING EMPLOYMENT CONTRACTS: The must, the cans, and the cannots
via ZOOMProgram Overview An employment contract is an agreement between the employee and employer that governs the terms and conditions of the employment arrangement. The employment contract is the best evidence of the management as to the type of arrangement agreed with the employee. What stipulations should an employment contract contain? There are a lot of […]
Basic Occupational Safety and Health (SO2)
via ZOOMProgram Overview Safety is good for business. A safe and healthy workplace eliminates accidents, reduces absenteeism, raises employee morale, and enhances employee productivity. The absence of a safe and healthy […]
Subcontracting and Other Forms of Non-standard Employment Relationship
via ZOOMProgram overview Subcontracting has been the subject of debate and litigation since the enactment of the Labor Code in 1974. The source of the controversy is Article 106 of the law, which allows subcontracting but gives the DOLE Secretary the power to regulate, “restrict or prohibit the contracting out of labor to protect the rights […]
Supervisory Development Program
via ZOOMProgram overview Being a first-time supervisor might be quite challenging, especially during this time of pandemic where we need to focus on managing remote employees and teams. Transitioning from rank-and-file employee to becoming a full-fledged supervisor needs a lot of preparation. Supervisors need to learn how to manage complex tasks and diverse people. This 3-session […]