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Problem Solving in the Workplace: Promoting Labor Management Cooperation to Address Workplace Issues and Prevent Conflicts

March 19 @ 9:00 am - 12:00 pm

|Recurring Event (See all)

One event on March 24, 2021 at 9:00 am


Program Overview

Many workplace problems can be resolved at the company level by the employer and employees themselves. It is at this level that employers and workers can have a meaningful opportunity to cooperate with each other not only in solving the problem but also in converting the problem-solving process into an opportunity to improve employee relations and company performance. This approach, which is sometimes called the “win-win” approach, has been proven effective in many enterprises. However, enterprises sometimes miss the opportunity and instead unnecessarily escalate the problem to labor dispute resolution agencies of the government.

The objective of this module is to promote cooperative and enterprise level approaches in solving problems and enhancing workplace relations. It will focus on 1. enhancing the use of open communication, dialogue, information sharing, consultation, and negotiation, among others, between employers and employees. 2. Setting-up the appropriate mechanism for this purpose. 3. Equipping the participants to dialogue mechanisms with the necessary knowledge and skills to ensure that these mechanisms function effectively.

Program Objectives

At the end of the program, participants will be able to:

  • Learn the concept of social dialogue and workplace cooperation in solving problems arising in the employment relationship
  • Appreciate that solving workplace issues is a joint responsibility of employers and workers
  • Know the various means, forms, and approaches in problem-solving
  • Understand the benefits of workplace cooperation mechanisms such as labor management councils in promoting harmonious workplace relations and preventing costly litigations
  • Know and be able to apply negotiation and problem-solving techniques relevant to workplace issues

Program Contents

  1. Concepts and principles of social dialogue and workplace cooperation
  2. Forms, approaches, structures in problem solving at the workplace
  3. Problem solving techniques commonly employed at the workplace
  4. Applications and practical exercises


  • Zoom check-in session
  • Action planning

Program Schedule

March 19 and 24, 2021 9:00 am to 12:00 nn via Zoom and ECOP eCampus

Resource Speaker

Atty. Benedicto Ernesto R. Bitonio Jr.

Atty. Bitonio is a practicing lawyer, an independent consultant, and a professorial lecturer at the University of the Philippines. He is a subject matter expert on industrial relations, employment, labor law and regulation, public management, and development management and finance. He has done policy, management, legal and labor relations consulting in several national institutions and private companies in the Philippines including with the Employers Confederation of the Philippines, and in international organizations such as the International Labour  Organization (ILO), the Asian Development Bank (ADB) and the ASEAN Trade Union Council. He has been a consultant on projects for strengthening industrial relations institutions in the Philippines, Cambodia, Vietnam and Indonesia. He has broad knowledge of international labour standards and of labour and employment relations and economic integration issues in South East Asia and the Pacific. He is frequently invited to speak in national and international forums and has published articles and papers on labour and industrial relations.

Prior to engaging in private practice and consultancy, Atty. Bitonio served the Philippine government for twenty years, including as director of labor relations, assistant secretary and undersecretary of the Department of Labor and Employment; chairman of the National Labor Relations Commission; and executive vice president and chief development officer of the Development Bank of the Philippines and chief executive officer of the Industrial Guarantee and Loan Fund. In various years, he was Philippine government adviser/delegate to the annual International Labour Conference (ILC) in Geneva, served as Philippine representative to the ILO Governing Body in 2004 to 2006, and chaired the Committee on Technical Cooperation in the ILC in 2006.

Atty. Bitonio obtained degrees in Bachelor of Arts and Bachelor of Laws from the University of the Philippines, and a Master in Public Management degree from the National University of Singapore (NUS) during which he was also an executive fellow at the Kennedy School of Government, Harvard University. He is currently based in Metro Manila, where he also lives with his wife and daughter.

Program Fees

Regular Price/Non-member Rate: PhP4,000.00.00

All ECOP members are entitled to a member-rate discount using a coupon code. To get a code, kindly contact our Training Department at [email protected].

Important Notes

  • Only participants who have settled the program fee will be allowed to attend the program. To avoid inconvenience, kindly settle the program fee 1-day before the scheduled training date.
  • The speaker will make available learning materials that participants will use in this training program. It can be downloaded from our eCampus platform.
  • The recorded video of the session will be uploaded in our eCampus platform after each training session.
  • As part of the course completion, participants are required to submit their action plans/pre-assessment survey. ECOP is encouraging the participants to use the training program to address actual or potential problem areas related to the theme of the training.
  • Participants will receive e-certificates after the training.

For a detailed and step-by-step registration guide, click this link: bit.ly/ecophowtoregister

Deadline for Registration: March 17, 2021 (Wednesday)
Deadline for Payment: March 18, 2021 (Thursday)

You may get in touch with the following for inquiries:

Ms. Rhem Cordova [email protected]
ECOP Training and Development [email protected]


March 19
9:00 am - 12:00 pm
Event Category:


via ZOOM


ECOP Training


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