Overview:   The challenge for human resources practitioners and frontline supervisors is to be fair in dealing with people concerns. Proper conduct of administrative investigation and handling of grievances makes fairness in the workplace a reality and enhances supervisor-subordinate partnership. This one-day course is a handy tool. Once principles and basic skills are acquired, the HR practitioner and the supervisor can devote their time to strategic work.   Program objective: Techniques in effective employee discipline Foundations of labor-management relations Acquire…

Overview: Retrenching people is the most challenging job of any manager. Deciding who will go and breaking the sad news is not easy. No manager loves to do it, and no company goes unscathed in the process. People who lose their jobs will be angry, bitter and feel a sense of betrayal. They and their families are faced with the loss of a job as well as severe financial and emotional pain. Survivors may also feel unhappy and uncertain about…

Overview:   In the highly competitive world of business, professionals invest a lot of time, energy and money to acquire new customers. It is no wonder why companies invest in Planning, Research, Brand Management, and Marketing. Acquiring customers is very important, but KEEPING them is even more valuable.  Gaining no customers is less harmful than gaining a lot and eventually dissatisfying and losing them.  Unhappy customers will tell approximately 20 other people about their plight, which will affect the company’s image…

Program background: This is a 1-day program which takes the burden out of rethinking managing unionized employee groups. This skills-laden learning session will help us gain the legal knowledge and leadership approaches to improve workplace relations and make confident management/human resources decisions that will withstand the scrutiny of any arbitration process. This seminar-workshop will also provide the participants with key elements of the collective bargaining agreement (CBA) from preparation through negotiation and its administration, key issues suggested options towards a…

Overview:   The challenge for human resources practitioners and frontline supervisors is to be fair in dealing with people concerns. Proper conduct of administrative investigation and handling of grievances makes fairness in the workplace a reality and enhances supervisor-subordinate partnership. This one-day course is a handy tool. Once principles and basic skills are acquired, the HR practitioner and the supervisor can devote their time to strategic work.   Program objective: Techniques in effective employee discipline Foundations of labor-management relations Acquire…

Overview: One of the major challenges in human resources management is having positive employer-employee relations and maintaining industrial peace. This is crucial as the productivity and competitiveness of an enterprise is greatly affected by the absence or lack of it. When the relationship is strained, polarization develops thus hindering the performance of what could be an effective unified team. While the constitution and the code provides for workers’ organization, it does not prohibit enterprises from maintaining its non-union status. Through…