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Occupational Safety and Health Primer for Construction Workers

February 28 @ 8:00 am - 5:00 pm
ECOP Training Room 2, 3F ECC Building
Makati City, Metro Manila 1200 Philippines
₱4000 – ₱6000

Program overview: On the morning of August 4, 2018 two construction workers died and two others were injured when a platform collapsed in a construction site at Binondo, Manila. A number of construction-related accidents which resulted from lack or absence of safety training programs and commitment from the management to implement it happens every day. These accidents cause occupational injuries and even death of the worker. Which resulted in the loss of productivity due to work stoppages and even lawsuits.…

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Transformational Customer Care: A Customer Service Excellence Program

March 6 @ 9:00 am - 5:00 pm
ECOP Boardroom, 3F ECC Bldg. 355 Sen. Gil Puyat Ave.
Makati City, Metro Manila 1220 Philippines
₱6500 – ₱8500

Overview:   In the highly competitive world of business, professionals invest a lot of time, energy and money to acquire new customers. It is no wonder why companies invest in Planning, Research, Brand Management, and Marketing. Acquiring customers is very important, but KEEPING them is even more valuable.  Gaining no customers is less harmful than gaining a lot and eventually dissatisfying and losing them.  Unhappy customers will tell approximately 20 other people about their plight, which will affect the company’s image…

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Effective Administrative Investigation and Grievance Handling

March 8 @ 8:00 am - 5:00 pm
ECOP Boardroom, 3F ECC Bldg. 355 Sen. Gil Puyat Ave.
Makati City, Metro Manila 1220 Philippines
₱6500 – ₱8500

Overview:   The challenge for human resources practitioners and frontline supervisors is to be fair in dealing with people concerns. Proper conduct of administrative investigation and handling of grievances makes fairness in the workplace a reality and enhances supervisor-subordinate partnership. This one-day course is a handy tool. Once principles and basic skills are acquired, the HR practitioner and the supervisor can devote their time to strategic work.   Program objective: Techniques in effective employee discipline Foundations of labor-management relations Acquire…

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Downsizing with Less Pain

March 28 @ 9:00 am - 5:00 pm
ECOP Boardroom, 3F ECC Bldg. 355 Sen. Gil Puyat Ave.
Makati City, Metro Manila 1220 Philippines
₱6500 – ₱8500

Overview: Retrenching people is the most challenging job of any manager. Deciding who will go and breaking the sad news is not easy. No manager loves to do it, and no company goes unscathed in the process. People who lose their jobs will be angry, bitter and feel a sense of betrayal. They and their families are faced with the loss of a job as well as severe financial and emotional pain. Survivors may also feel unhappy and uncertain about…

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Transformational Customer Care: A Customer Service Excellence Program

April 3 @ 9:00 am - 5:00 pm
ECOP Boardroom, 3F ECC Bldg. 355 Sen. Gil Puyat Ave.
Makati City, Metro Manila 1220 Philippines
₱6500 – ₱8500

Overview:   In the highly competitive world of business, professionals invest a lot of time, energy and money to acquire new customers. It is no wonder why companies invest in Planning, Research, Brand Management, and Marketing. Acquiring customers is very important, but KEEPING them is even more valuable.  Gaining no customers is less harmful than gaining a lot and eventually dissatisfying and losing them.  Unhappy customers will tell approximately 20 other people about their plight, which will affect the company’s image…

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