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Effective Administrative Investigation and Grievance Handling

March 8, 2019 @ 8:00 am - 5:00 pm

₱6500 – ₱8500



The challenge for human resources practitioners and frontline supervisors is to be fair in dealing with people concerns. Proper conduct of administrative investigation and handling of grievances makes fairness in the workplace a reality and enhances supervisor-subordinate partnership. This one-day course is a handy tool. Once principles and basic skills are acquired, the HR practitioner and the supervisor can devote their time to strategic work.


Program objective:

  • Techniques in effective employee discipline
  • Foundations of labor-management relations
  • Acquire comprehensive knowledge and skills of labor-management relations processes in a corporate setting, specifically in Administrative Investigation and Grievance Handling
  • Empower line supervisors and other concerned personnel in the enforcement and administration of Company rules and employee discipline
  • Issues and concerns regarding CBA provisions

Course Outline:


  1. Role of Managers and Supervisors
  2. Overview of Labor Relations
  • Definition
  • Legal Basis
  • LR Framework
  • LR Process
  1. Employee Discipline
  • Concepts
  • Types
  • Rules and regulations
  • Disciplinary actions
  • Guidelines in administering discipline
  1. Administrative Investigation
  • Stages of an administrative investigation
  • Documentation process
  • Twin Notice Rule
  • Interplay of Rights in AI
  • Legality of Dismissal
  • Serious Misconduct
  • Willful Disobedience
  • Gross and Habitual Neglect of Duties
  • Fraud/Breach of Trust
  • Commission of crimes
  1. Grievance Handling
  • Definition
  • Role of Managers and Supervisors
  • Alternative Dispute Resolution
  • Grievance Machinery process
  • Two Periods of a Grievance procedure
  • Selection of Arbitrator
  • Steps in Grievance Handling
  • Do’s and don’ts of grievance handling
  • Techniques in grievance handling
  • Case studies




  • Classroom lecture, Workshop exercises, group discussion



ATTY. RANULFO (NOLI) P. PAYOS was a lecturer in the De La Salle Professional School, Inc. Graduate School of Business’ corporate governance program. He is the Chairman of a management consulting firm, Change Management International, Inc. He is the Vice President of the Employers’ Confederation of the Philippines (ECOP) and Vice President of ECOP Institute of Productivity and Competitiveness (EIPC). Likewise, he was a former member of the Board of Directors of the Technical Education and Skills Development Authority (TESDA) as a representative of the employer sector.

He is appointed by President Benigno Aquino III as Commissioner of the Tripartite Voluntary Arbitration Advisory Council (TVAAC) and is currently a member of the Tripartite Industrial Peace Council (TIPC) and Tripartite Executive Committee (TEC) An awardee of People Manager of the Year in 1987, he is a Diplomate in Personnel Management and was elected President of the People Management Association of the Philippines (PMAP) for two terms. He was a former member of the Board of Regents of Rizal Technological University. He also elected President of the Society of Fellows in Personnel Management. He was a former member of the Society of Human Resources of USA (SHRM).

Atty. Payos has had 31 years of professional experience in Human Resources Management occupying senior executive positions in several multinational companies until his retirement in 1994 as Senior Vice-President of Human Resources and Administration and Corporate Secretary of Eastern Telecommunications Philippines, Inc. He also held leadership positions in various professional and civic organizations. Moreover, he took up MBA studies and continuing management education and training programs in several reputable schools and institutions in the Philippines, U.S.A., and the United Kingdom. He has also attended international conferences on human resources management and labor relations in the U.S.A., ASEAN countries, Japan, Australia, Hongkong, Korea, Switzerland, Italy, and Ireland. He was 6 times employers’ delegate to the International Labor Organization (ILO) in Geneva, Switzerland. His areas of expertise lie in Human Resource Management, Labor Relations, Training and Development, Manpower Planning, Executive Selection and Placement, Corporate Communications, Job Evaluation, and Performance Management.

He is a co-author of the book “Personnel Management in the 21st Century” – a revision of the book originally written by PMAP founder and first President, entitled “Personnel Management.” and author of the newly-minted book, “Human Resource Management – From the Practitioner’s Point of View.”


Register today and avail our early bird discount:

A 10% discount will be given if payment is received 7 days before the course commences. Payment on-site and walk-in participants will pay the regular fee.


March 8, 2019
8:00 am - 5:00 pm
₱6500 – ₱8500
Event Categories:


ECOP Training


ECOP Boardroom
3F ECC Bldg. 355 Sen. Gil Puyat Ave.
Makati City, Metro Manila 1220 Philippines
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