Last 29 July 2019, the Institute for Labor Studies of the Department of Labor and Employment (DOLE-ILS) hosted an inception forum for the quantitative phase of the Institute’s ongoing research on the IT-BPM sector.

The research entitled “A Study on the Industry Practices, Business Landscape, and Strategies in Coping with Current Trends of the IT-BPM Sector in the Philippines” aims to provide an overview on the prevalent practices and overall situation of the sector in the country. The research also aims to touch on the impact of the 4th industrial revolution to the IT-BPM industry’s viability by exploring the coping strategies employed by various enterprises, in the advent of artificial intelligence and digitalization.

During the inception forum, the DOLE-ILS gave a summary of the findings from the qualitative component of the research and how these will be further explored in the quantitative phase. Data gathering for the quantitative phase is expected to commence in August 2019.

The final results and the study report will be presented in the DOLE’s upcoming Labor Research Conference in November 2019.

The study is supported by the Danish Trade Union Development Agency (DTDA). Ms.  Daniella Reyes, Senior Advocacy and Research Assistant, represented ECOP in the forum.



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